Occasionally, payroll entries are pulled into a batch without a rate.
Below are some common reasons this happens, along with suggested fixes:
| Issue | Solution |
|---|---|
| Missing county in rate setup | Add the missing county to the appropriate rate and recalculate the batch. If the county isn’t included in the list of counties to select, check whether it’s included under the company’s license in the Management section. If it’s not there, it may need to be added first. |
| No active pay type for the date worked | Adjust the pay type dates to ensure coverage for the date worked. In some cases, pay types cannot be edited from the front end, and a support ticket may be required to make the change on the back end. |
| Caregiver is inactive on the date worked | Update the caregiver’s status to ensure they are marked as active for the date worked. |
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